Contact information

Customer Care

Whether you need help with an order, sizing, delivery, returns or general product information, our customer care team is here to assist you.

Get in Touch

We'd Love to Hear From You

For order assistance or general enquiries, please contact us using the details below. When contacting us about an existing order, including your order number will help us assist you more efficiently.

[EMAIL ADDRESS]

Phone

[PHONE NUMBER]

Support Hours

[SUPPORT HOURS]

Order Assistance

If you are contacting us about an existing order, please provide as much relevant information as possible so our customer care team can locate your order and assist you.

Order Number
Include your order reference.

Contact Details
Use the email or phone linked to the order.

Your Query
Briefly explain how we can help.

What We Can Help With

Product and collection enquiries
Size and fit assistance
Order status and tracking
Shipping and delivery questions
Return and exchange requests
Damaged or incorrect products
Payment and refund enquiries
General website assistance

Response Time

We aim to respond to customer enquiries as quickly as reasonably possible. Our typical response time is [24–48 business hours].

Response times may be longer during weekends, public holidays, sale periods, new collection launches or periods of unusually high customer enquiry volume.

Returns & Exchanges

For a return or size exchange, please contact us within the eligibility period specified in our Return, Exchange & Refund Policy. Please do not send a product back before reviewing the applicable return instructions.

Damaged or Incorrect Orders

If your order arrives damaged, defective or contains an incorrect item, please contact our customer care team as soon as possible within the period specified in our return policy.

Please send us:

Order number
Clear photographs of the product
Photographs of the packaging, where relevant
A brief description of the issue

Order Changes & Cancellations

If you need to request a change or cancellation, contact us as soon as possible after placing your order. We will try to assist where reasonably possible, but changes or cancellations cannot be guaranteed once an order has entered processing, packing or dispatch.