Terms of service
Store Policies
Please read these Terms & Conditions carefully before accessing our website or purchasing products from us.
Last updated: [DATE]
Welcome to SOFTLIFER
These Terms & Conditions govern your use of our website, services and purchases from [BRAND NAME]. By accessing this website, placing an order or using our services, you agree to be bound by these Terms & Conditions together with the policies referenced on our website.
01
General Conditions
By using this website, you confirm that you are legally capable of entering into a binding agreement or are using the website with the involvement and permission of a parent or legal guardian where required by applicable law.
02
Products & Availability
We make reasonable efforts to display our products, descriptions, sizes, colours, materials and other details as accurately as possible.
Product availability is subject to stock. We may modify, discontinue, limit or update products and collections from time to time without prior notice, subject to applicable law.
03
Product Colours & Appearance
We aim to represent product colours and details accurately. However, the actual colour you see may vary slightly depending on your device, screen settings, lighting and photography. Minor variations may therefore occur.
04
Pricing
Product prices are displayed on our website in the applicable currency. Prices, discounts and promotional offers may change from time to time. The price applicable to your purchase will generally be the price shown during checkout when your order is placed, subject to correction of genuine errors and applicable law.
05
Orders
When you place an order, you agree that the information provided by you is complete and accurate. Receipt of an order does not necessarily mean that the order has been finally accepted or dispatched.
We may need to cancel or refuse an order in circumstances such as stock unavailability, payment failure, incorrect product information, suspected fraudulent activity or circumstances where fulfilment is not reasonably possible. Where payment has already been collected, any applicable refund will be handled in accordance with our policies and applicable law.
06
Payment
Payments may be processed through third-party payment service providers. Available payment methods will be displayed during checkout and may include online payment methods and, where offered, Cash on Delivery (COD). You are responsible for providing valid and authorised payment information.
07
Shipping & Delivery
Delivery estimates shown on our website are estimates and may vary depending on your location, courier availability, public holidays, weather conditions and other circumstances outside our reasonable control. Please refer to our Shipping Policy for additional information about dispatch and delivery.
08
Returns, Exchanges & Refunds
Returns, size exchanges and refunds are subject to our Return, Exchange & Refund Policy and applicable consumer law. Please review that policy before purchasing or initiating a return request.
09
Promotions & Discount Codes
Promotional offers, coupons and discount codes may be subject to additional conditions, validity periods, minimum order values and product exclusions. Unless expressly permitted, promotional codes cannot be combined with other offers.
10
Customer Accounts
Where customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials and for keeping your account information accurate. Please contact us promptly if you believe your account has been accessed without authorisation.
11
Prohibited Use
You must not use our website or services for unlawful, fraudulent or harmful activities.
12
Intellectual Property
Unless otherwise stated, website content including our brand name, logos, product photography, graphics, designs, written content and other materials is owned by or licensed to [BRAND NAME] and is protected by applicable intellectual property laws. Such content may not be reproduced or used without appropriate permission except as permitted by law.
13
Third-Party Services & Links
Our website may use or link to third-party services, including payment providers, delivery partners and other external websites. Those third parties may operate under their own terms and privacy practices. We are not responsible for third-party websites or services except to the extent required by applicable law.
14
Website Availability
We aim to keep our website available and functioning properly, but uninterrupted access cannot always be guaranteed. Maintenance, technical issues, security requirements or circumstances outside our reasonable control may temporarily affect availability.
15
Limitation of Liability
To the extent permitted by applicable law, our liability in connection with the website, products and services will be subject to applicable legal limitations. Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
16
Privacy
Your use of our website may involve the collection and processing of personal information. Please review our Privacy Policy for information about how personal information is collected, used, stored and handled.
17
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements. The latest version will be posted on this page together with an updated revision date.
18
Governing Law & Jurisdiction
These Terms & Conditions will be governed by applicable laws of India, subject to any mandatory consumer protections that apply. Any dispute will be handled by the courts or other competent authorities having jurisdiction under applicable law.
Your Consumer Rights
Nothing in these Terms & Conditions is intended to remove, restrict or override rights that cannot legally be excluded under applicable consumer protection law.
Customer Care
Questions About Our Terms?
If you have questions about these Terms & Conditions, an order or any of our store policies, please contact our customer support team.
By continuing to use this website or placing an order, you acknowledge that you have read and understood the Terms & Conditions applicable to your use of our store.