Refund policy

Returns & Customer Care

We want you to feel confident about every purchase. Please review the conditions below before requesting a return, size exchange or refund.


Last updated: [DATE]

↺
[7] Days Return / Exchange Window
◇
Unworn & Unused Original Condition Required
✓
Easy Exchange Subject to Availability

Our Return Promise

At [BRAND NAME], we carefully inspect and prepare every product before dispatch. However, we understand that sometimes the fit may not be right or an item may need to be returned. Eligible products may be returned or exchanged in accordance with the conditions described below.

01

Return & Exchange Window

If you wish to return or exchange an eligible product, you must submit your request within [7 days] of receiving your order. Requests submitted after the applicable return period may not be accepted.

02

Return Eligibility

To maintain the quality and hygiene of our garments, returned products must meet all applicable eligibility requirements.

✓ Product must be unworn and unused
✓ Original tags must remain attached
✓ Product must be unwashed
✓ Original packaging should be retained
✓ No stains, perfume or makeup marks
✓ Proof of purchase may be required

03

Size Exchanges

If the size you ordered is not suitable, you may request an exchange for another available size of the same product, subject to stock availability and the eligibility requirements of this policy.

Please note: An exchange request does not reserve stock. If the requested size becomes unavailable, we may offer another available option or another resolution in accordance with this policy.

04

How to Request a Return

Please contact our customer support team before sending any item back. Returns sent without following the applicable return process may experience delays.

01 — Contact Us Send your order number and return or exchange request.
02 — Approval Our team will review the request and provide the applicable instructions.
03 — Inspection The returned garment will be inspected after it reaches us.
04 — Resolution Once approved, the applicable exchange or refund will be processed.

05

Non-Returnable Items

Certain products may not be eligible for return or exchange, except where required by applicable law or where the product is defective or incorrectly supplied.

  • Products showing signs of wear or use
  • Washed, altered or damaged garments
  • Products without original tags
  • Items with makeup, stains, odour or perfume
  • Personalised or customised products, where applicable
  • Other products specifically marked as non-returnable

06

Sale & Promotional Items

Products purchased during sales, clearance events, promotional campaigns or using special discount offers may have different return or exchange conditions. Where special conditions apply, they should be displayed on the relevant product page, promotion or at checkout.

07

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within [48 hours] of delivery, or within any longer period required by applicable law.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging, if relevant
  • A short description of the issue

08

Reverse Shipping

Reverse pickup availability depends on your delivery location and our courier partners. Applicable reverse-shipping or handling charges, if any, will be communicated before the return is processed. Where reverse pickup is unavailable, you may be asked to send the product to the return address provided by our support team.

09

Inspection of Returned Products

All returned products may undergo a quality inspection after reaching us. We reserve the right to reject a return where the product does not satisfy the eligibility requirements described in this policy, subject to your rights under applicable law.

10

Refunds

Once an eligible return has been received, inspected and approved, the applicable refund will be initiated using [YOUR REFUND METHOD].

After we initiate the refund, banks and payment providers may require additional time to reflect the amount in your account. Any original shipping charges, COD fees, return charges or other non-refundable charges will be handled according to the terms communicated at purchase and applicable law.

11

Refund Processing Time

Approved refunds are generally initiated within [5–7 business days] after the returned product has successfully completed our inspection process. Your bank or payment provider may require additional processing time.

12

Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests before processing or dispatch. Once an order has been packed or handed over to the courier, cancellation may no longer be possible.

Important

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection law. Where applicable law provides greater rights, those legal rights will apply.

Returns Support

Need Help With a Return?

Our customer care team can help with sizing issues, exchanges, damaged products and eligible returns. Please include your order number when contacting us.

Brand: [BRAND NAME]
Phone: [PHONE NUMBER]
Support Hours: [SUPPORT HOURS]

Please review this policy before initiating a return or exchange. Eligibility is subject to the condition of the product and the terms applicable to your purchase.