Refund policy

At SOFTLIFER, we want you to love every purchase. If something isn't quite right, we're here to help with returns, exchanges, and refunds.

Return Window

Returns or exchanges can be requested within 7 days of receiving your order.

Return Eligibility

Item must be unused and unworn.
Original tags and packaging must be intact.
No stains, perfume, alterations, or damage.
Proof of purchase may be required.

Exchanges

Size exchanges are available subject to stock availability. If your requested size is unavailable, our support team will assist you with the available options.

Refunds

Once your returned item has been received and approved after inspection, refunds will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.