Shipping policy

Orders & Delivery

Everything you need to know about order processing, shipping, delivery timelines and receiving your order.

Last updated: [DATE]

From Our Store to Your Door

At [BRAND NAME], we aim to process and deliver every order carefully and efficiently. This Shipping & Delivery Policy explains our typical processing times, estimated delivery timelines, tracking process and what to do if there is an issue with your shipment.

01

Order Processing

Once your order has been successfully placed and confirmed, our team begins preparing it for dispatch. Orders are typically processed and dispatched within 24–48 hours. Processing times may be longer during weekends, public holidays, major sales, promotional periods or unusually high order volumes.

02

Estimated Delivery Time

After dispatch, most domestic orders are expected to arrive within approximately 3–6 business days. Delivery estimates begin from the date of dispatch rather than the date the order was placed.

03

Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase. Shipping charges may depend on your delivery location, order value, available shipping promotions and the delivery method offered at checkout. If your order qualifies for free shipping, this will be reflected before payment is completed.

04

Order Tracking

Once your order has been dispatched, tracking information may be sent to the email address or mobile number provided with your order. Tracking information can sometimes take several hours to become active after the shipment is handed over to the courier.

05

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully check your:

• Full name
• House, flat or building number
• Street and locality
• City and state
• PIN code
• Active mobile number

If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered processing or has already been dispatched.

06

Delivery Attempts

Our courier partner may contact you using the mobile number provided with your order. Please ensure that you are available to receive the shipment or make suitable arrangements. If a delivery attempt is unsuccessful, the courier may make another attempt or return the shipment according to its delivery procedures.

07

Delayed Shipments

While we work to ensure orders arrive within the estimated timeframe, occasional delays may occur because of circumstances beyond our direct control, including:

08

Lost or Missing Orders

If your tracking information shows no meaningful movement for an extended period, or your order has not arrived after a reasonable period beyond the estimated delivery window, please contact our customer support team. We will review the available tracking information and, where appropriate, coordinate with the courier partner to investigate the shipment.

09

Damaged or Incorrect Delivery

If you receive an incorrect product, or your order arrives damaged, please contact our customer support team within the timeframe stated in our Return & Exchange Policy. We may ask for photographs or other relevant information so that we can review and resolve the issue.

10

Order Changes & Cancellation

If you need to request a change or cancellation, please contact us as soon as possible after placing your order. Once an order has been processed, packed or handed over to the courier, cancellation or modification may no longer be possible. Any accepted cancellation will be handled according to our applicable cancellation and refund terms.

11

Returns & Exchanges

Shipping an order back to us for a return or exchange is governed by our separate Return & Exchange Policy. Please review that policy before returning any product, as eligibility, time limits, product condition requirements and applicable shipping charges may vary.

Order Support

Need Help With Your Delivery?

If you have questions about your order, tracking or delivery, our customer support team is here to help. Please include your order number when contacting us so we can assist you faster.